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OPERATING ENVIRONMENT

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*If you do not have the recommended operating environment or Web browser settings, you might not be able to use our site or see it displayed correctly.

RECOMMENDED BROWSERS (PC):

・Internet Explorer 9.0 or higher
・Firefox (latest version)

RECOMMENDED BROWSERS SETTING (PC):

・JavaScript enabled.
・Recommended browser in use (Internet Explorer 9.0 or higher, Firefox 3.6 or higher)
・Cookies accepted.
・Stylesheets enabled.
・SSL enabled.

RECOMMENDED SMARTPHONE OS:

・iOS6.0 or higher
・Android2.3 or higher

RECOMMENDED SPEEDS WITH SMARTPHONES:

・3G
・4G LTE(Xi)
・Wi-Fi connection

NOTICE TO CUSTOMERS

Before ordering, read our Privacy Policy on how we handle and use your personal information. You must agree to the entire policy before ordering.

*We may limit the quantity of purchases per customer of any item. *If you have a landline phone at home, register the phone number. *When registering at our site, be sure to enter your home address. If your name, phone number, or address is incorrect and we are unable to contact you, we may not be able to accept your order. *Depending on the nature of your order or your history of transactions, we may change the payment method to credit card or COD after receiving your order. We also reserve the right to refuse your order. *In such a case, the scheduled shipment of your order may change. *Our contract with the customer becomes legally binding when we send the Order Confirmation email to the customer.If you do not receive our Order Confirmation email after ordering, the contract may not be binding so please contact us. *You can check your order in your order history on My Page. *The merchandise will be shipped according to each order number. If you want multiple items to be shipped together, contact customer support.
Note that it may not always be possible to ship multiple items together as requested.

CLOTHING ALTERATIONS

This site does not accept requests for clothing alterations.

SHIPPING CHARGES AND DELIVERY

SHIPPING COMPANY

Yamato Transport(JAPAN)
EMS(OVER SEAS)

DELIVERY TIMES

Your order will be shipped on the next business day after the order is received. Not all merchandise are shipped from the same warehouse.
We do not ship on Saturdays, Sundays, and national holidays.
Note that delivery can be delayed due to busy periods or the item being out of stock or sold out.

*Delivery can also be delayed due to adverse traffic conditions or weather conditions. Delivery to remote islands may also take longer.
*Yamato Transport does not deliver COD to certain remote islands and areas. Customers in such areas should contact our customer support after ordering.

SPECIFYING THE DELIVERY DATE

Please receive the ordered items within 7 days after shipment from nearest delivery office.
Once 7 days of receivable period pass, ordered items will return to us automatically.
It is applied in any of the following cases.
-do not contact delivery company listed on the delivery notice
-address is unknown
Returned item is treated as order cancellation.

*Above procedure is applied even if you have already paid by credit card or at convenience stores. *To ensure delivery, we do not ship to takuhai boxes, private mailboxes, or courier delivery offices. *The merchandise will arrive with a packing list and receipt. Keep this packing list and receipt for at least 10 days after the delivery. *It is possible for your order to be greatly delayed or undeliverable because it has been discontinued. If this occurs, we will inform you via email.

PACKAGING

Dedicated packaging from our site will be used.

TRACKING YOUR ORDER

We will email information about the shipment of your order.
The email will provide your tracking number and the shipment tracking service.

Shipment Tracking System
Yamato Transport
EMS

CHANGING THE DELIVERY ADDRESS

After submitting the order, you cannot change the delivery address.

CANCEL, RETURNS / EXCHANGE

RETURNS AND EXCHANGE GUIDE

OBJECTIVE

REASON

WHAT TO DO

ABOUT RETURN SHIPPING

RETURN Change in customer's preferences

Submit the Contact form within 10 days after the order arrives, then return the merchandise.

For merchandise returns requested by the customer (due to not being suitable, the wrong size, mistaken order, etc.), the return shipping cost is to be borne by the customer.

EXCHANGE Change in customer's preferences

Exchanges can be accepted only for a different color or size. If the desired item is not in stock, we will send a refund. Submit the Contact form within 10 days after the order arrives, then return the merchandise.

For merchandise returns requested by the customer (due to not being suitable, the wrong size, mistaken order, etc.), the return shipping cost is to be borne by the customer.

REPLACEMENT Fault of vendor
(Defective product or mistaken shipment)

Submit the Contact form within 10 days after the order arrives. We will contact you promptly and provide further instructions with our apologies.

Return the merchandise via Yamato Transport for cash on delivery (shipping to paid byTHE PARK・ING GINZA).

*The reservation product declines cancellation, returned goods, the exchange.
*Special salemerchandise cannot be returned unless it is defective.
*Food products cannot be returned unless it is defective.
*When you chose overseas delivery, if you have received a defective product or the product is different from what you ordered, we would like
to accept returns, unless it has been used.

RETURN

Before returning the merchandise, read Unacceptable Merchandise Returns below. Make sure your item is returnable.

[UNACCEPTABLE RETURNS]

・Apparel that has been used or worn(even once).
・The product tag and/or price tag has been removed from the product.
・There is no special reason for the return and 11 or more days have passed after delivery.
・The merchandise has been damaged or sullied after purchase.
・Underwear, swimsuits, etc.
・Merchandise not purchased atTHE PARK・ING GINZA site.
・Merchandise from a special sale or outlet sale can be returned only if it is defective.

RETURN SHIPPING PROCEDURE

Before returning the merchandise, be sure to contact us through our Contact form.
We will then email you information about merchandise returns (whether a replacement is in stock, etc.) to your registered email address.
Complete the Merchandise Return Form (return and merchandise information, your bank account information*) that came with the merchandise.
Send the completed form together with the merchandise to the address below.

*When several items were purchased in one order and you are returning a part of it, delivery fee of purchase is non-refundable.
*We cannot send refunds to Japan Post Bank accounts.
After we check the returned merchandise and process your refund or ship anexchanged/replacement item, we will sendemailto your registered email address.

RETURN SHIPPING METHOD

For merchandise returns due to the vendor's fault : Ship via Yamato Transport cash on delivery.
For merchandise returns due to customer's preferences : Ship at your own expense.

RETURN SHIPPING ADDRESS

THE PARK・ING GINZA ONLINE STORE
JUN Co. Ltd.,ShirakawaDista
17-3 AzaFurukomezaka, OazaOdakura, Nishigo-mura
Nishishirakawa-gun, Fukushima Prefecture 961-8061

CANCELING AN ORDER

To cancel your order, use our Contact form and state the product name, quantity, and order date.
Then send the form.

NO COOLING-OFF PERIOD

In Japan, a cooling-off period is a system for merchandise bought from a door-to-door sales person. It is not required for online and mail order shopping.
Since this is an online shopping site where the customer comes to us, we do not provide a cooling-off period.

RETURN AND EXCHANGE RESTRICTIONS

We do not accept returns or exchanges for merchandise not purchased from this site.

RETURNING OR EXCHANGING SHOES

To ensure the safety of our shoes for customers, the JUN Group performs X-ray inspections on shoes and uses serial numbers for product management.
If you want to return or exchange shoes, return it together with the product tags and price tags attached
and the JUN Group Shoe X-ray Inspection Passed tag.

*Some shoes do not have the JUN Group Shoe X-ray Inspection Passed tag. However, rest assured that even those shoes have passed X-ray inspections.

靴X線検査済証

PAYMENT INFORMATION

CREDIT CARD PAYMENTS

ACCEPTABLE CREDIT CARDS

We accept the following credit cards.

取り扱いクレジットカード LOGO

PAYMENT INSTALLMENTS

The amount charged to your credit card can be paid in one, three, six, nine, or twelve installments.
Your entire credit card bill can also be paid in monthly installments (revolving-barai).
Based on your credit card company's terms and conditions, payments will be automatically withdrawn from your bank account.
The withdrawal will be made in the month following the purchase or later. For details, see your credit card company's terms and conditions.

*The number of installments may differ depending on your credit card company's terms and conditions.
*Payment in multiple installments may not be available to all credit card customers.

PAYMENT INSTALLMENT FEES

For fees related to multiple installments, check with your credit card company.

Note:

・The purchase date shown on your credit card statement is the date when we shipped your order. ・We do not accept credit cards not under your own name. ・If your credit card company is not one of our contracted companies, the packing slip included with your order may show a different credit card company's name. ・You will be billed by your credit card company. ・If the merchandise is returned after the credit card's closing date, your credit card company will withdraw and later refund the money. ・If your credit card company does not approve the transaction, we may cancel your order. ・You can also register your credit card information on our site when ordering. ・Once you register your credit card information, you need not enter it again for subsequent orders. ・If you have already registered your credit card information, you can check or delete it on My Page. ・To check or delete your registered credit card information,click here.

CASH ON DELIVERY (COD)

COD FEES

The COD fee is ¥300(Tax in ¥324) per order.
This fee will be waived for orders ¥10,000(Tax in ¥10,800) or more.
If your order requires multiple deliveries due to shipments from different warehouses (clothing and food in a single order, etc.), the COD fee will remain only ¥300(Tax in ¥324).

Note:

COD will not be possible in the following case:

・In the case our online system is down.

*If your order was shipped, but could not be delivered because you were away, we may process the order as a merchandise return.
*A refund for a COD order will take about two weeks after we receive the returned merchandise.
*If your address changed after your order has been shipped, and your order was forwarded to the new address.

CONVENIENCE STORE PAYMENTS

The payment procedure differs depending on the convenience store chain.

PAYMENT FEE

None.

CONVENIENCE STORE PAYMENT DEADLINE

Payment must be made within two days after you submit your order.
If payment is not made by 12 am on the evening of the second day, the order will be canceled.

*The maximum payment amount for a single transaction is ¥300,000 including fees and tax.
*Only cash payments will be accepted. Credit cards and electronic money cannot be used.

CONVENIENCE STORE LOGO

To send the payment, you will need your order's payment number and confirmation number. Write it down or print out the screen.
For Lawson / Mini Stop (LOPPI) and Family Mart (FAMI Port), follow the procedure below.

1. On Loppi screen, select 各種サービスメニュー (Service Menu), then select the ¥ symbol's 各種代金インターネット受付・〜 (Internet Payments).
On Family Mart's Fami Port screen, select コンビニお支払 (Convenience Store Payments).
2. Select 各種代金お支払い (Payments). 3. Select マルチペイメントサービス (Multi-payment Service). 4. Enter your payment number (払込表番号), then go to the next screen. 5. Enter the confirmation number (確認番号), then go to the next screen. 6. Check what is displayed, then go to the next screen. 7. The machine will print out a paper slip. Take it to the cash register and pay the amount within 30 minutes. 8. Be sure to keep the receipt.

CONVENIENCE STORE LOGO

Payment can be made at 7-Eleven all the stores.

*Please print out a payment vote(払い込み票) displayed by a screen, or put down payment number (13 columns)(払込番号).

1. Show your payment number (払込表番号) to the store's cashier.
2. Please pay the amount.
3. Be sure to keep the receipt(インターネットショッピング払込受領書).

CONVENIENCE STORE LOGO

Payment can also be made at Circle K Sunkus(K Station) as follows.

*To send the payment, you will need your order's payment number. Write it down or print out the screen.

1. On K Station screen, select (各種支払い) menu of the top screen.
2. Select a menu, and please input a number according to the instructions in the menu.
3. A receipt will be issued. Bring the receipt to the cash register within 30 minutes.
4. Please pay the price at a cash register (only as for the cash).

CONVENIENCE STORE LOGO

Payment can also be made at Daily Yamazaki all the stores.

*To send the payment, you will need your order's payment number. Write it down or print out the screen.

1. Show your payment number (払込表番号) to the store's cashier.
2. After the cashier operates the cash register, an entry screen will appear.
3. Enter the payment number, then press the 確定 (Enter) button.
4. Pay the amount in cash.
5. A receipt will be issued.

NOTE ABOUT PAYMENTS

COD may not be possible in certain cases.

*Our contract with the customer becomes legally binding when we ship the merchandise ordered by the customer or when we confirm to the customer in writing the acceptance of the customer's order.

SHIPPING AND HANDLING FEES

SHIPPING CHARGES

For orders totaling ¥3,000(Tax in ¥3,240) or more: Free *However, it may charge for delivery service depending on items.

For orders totaling less than ¥3,000(Tax in ¥3,240): ¥400(Tax in ¥432)

COD CHARGES

For orders totaling ¥10,000(Tax in ¥10,800) or more: Free

For orders totaling less than ¥10,000(Tax in ¥10,800): ¥300(Tax in ¥324)

OVERSEAS CUSTOMERS’ GUIDE

PAYMENT OPTIONS (For Overseas Shipping)

You can choose your payment method from the following options: Credit Card (Visa / Master Card, AmericanExpress, Diners Club INTERNATIONAL)

DELIVERY FEE

1) Transfer Fee(EMS)

*Weight limit is 30 kg.
EMS Rate schedule
http://www.post.japanpost.jp/int/charge/list/ems_all_en.html

*Please note that actual delivery fee may differ from settlement time due to the items and packaging materials.

2) Regarding Customs Duties and EMS

1. We will send the product that you ordered via EMS (Express Mail Service).
*You cannot choose the transfer company and designate the delivery date.
2. Customs Clearance: We will make sure that the product can be sent to the country. 3. Customs duties may be charged depending on the country and the product. 4. The fee for custom clearance will be paid by the customer. 5. After payment of customs duties, you can receive the product. 6. When we completed shipment, we will send you an email with an EMS tracking number from the address ‘parkingweb@jun.co.jp’.
You can check the status of delivery with the EMS tracking number at the following web site.
https://trackings.post.japanpost.jp/services/srv/search/input?locale=en
Depending on the situation in certain countries, it may either be impossible to search for some tracking information or it may take considerable time before it is updated.
7. After shipment, if you would like to know the detail of delivery status or if you find that the product has not arrived after the estimated time of arrival, please check the invoice number and the delivery status and contact the EMS office in your country or area directly.
Countries and areas serviced
<Asia> China, Hong Kong, Korea, Taiwan, Macao, Thailand, Malaysia, Singapore
<Oceania> Australia
<North America & Central America> USA
<Europe> Ireland, United Kingdom, Italy, Estonia, Austria, Netherlands, Greece, Croatia, Sweden, Spain, Czech Republic, Denmark, Germany, Hungary, Finland, France, Bulgaria, Belgium, Poland, Malta, Latvia, Lithuania, Luxembourg

ABOUT SHIPMENT

[ In-stock ]

The product you purchased will be shipped after two days you ordered.
*No shipment on Saturdays, Sundays and public holidays

[ Sold-out stocks ]

In case the product you purchased is out of stock, we will contact you by email and the order will be cancelled.

RETURNING AND EXCHANGING PRODUCTS

[ in the case of customer circumstances ]

Cancellation, returned goods, the exchange aren’t accepted unless there are defects in a product.

[ in the case of our store defect ]

If you have received a defective product or the product is different from what you ordered, we would like to accept returns, unless it has been used.
After checking for defects, we would like to deal with it. We will make contact with you by email.
We do not accept returns in the following cases; 1) Products you have had in your possession for 11 or more days after arrival. 2) Products that have been used or washed. 3) Products without the accompanying statement of delivery and tags. 4) Products which have been soiled or damaged under your care. 5) Products purchased in other stores. 6) Underwear and other items for which sanitation is a concern. 7) When the condition of the product differs greatly from the condition upon arrival to you the customer.
(including boxes and any accessories)

*We require return shipments to be made via EMS (International Express Mail Service).
If you return shoes product, please attach "JUN Group Shoe X-ray Inspection Seal" with the shoes.
*Please note that we cannot refund your returning shipment costs if you return your item by using delivery companies other than EMS (International Express Mail Service).

The following details pertain to the amount which will be refunded: (1)Original shipping cost (2)Handling fee (3)Cost of returned item(s) (4)Return Shipment Cost

*You will need to pay the shipment cost when returning your product but we will refund the amount together with the cost of returned items.
Customs duties incurred when the product was initially received will not be refunded.
*Customers will be responsible for the difference in currency exchange rates from the purchasing date to the refund date. *When several items were purchased in one order and you are returning a part of it, (1) and (2) will not be refunded. *Please note that we cannot accept any returns if you do not contact our customer support center within the limited period specified above. *Refund will be arranged through the credit card company which you used.